Select Training is dedicated to providing valuable training and other services for its customers. We are honoured and delighted that some of them have taken the time to share their experiences of working with us:
"Thanks Joe. The Customer Service training was excellent and our franchisees thought you were really helpful. I have also referred you on to another organisation so expect a call from them!" Dawna Leung - Founder and Director - Mandarin Stars
"I contacted Select Training about some customer service and sales training for our frontline staff. I found that Joe took the time to understand my business and really get a feel for the objectives we wanted to achieve from the training. He spent a lot of time researching and working with us to deliver a tailored training program that staff were really responsive to. I plan to undertake more training with Select Training next year and received great feedback from staff." Jessica Laycock - Marketing & Membership Manager - Sydney University Sport & Fitness
"Feedback from our staff was all positive. Joe's style of personal tailor made training was very engaging. It inspired staff on all levels, brought the staff closer together and I now feel confident to plan and implement further education for our team with Select Training. So glad I found you Joe!!" Maria Blaschka - Marketing Manager - Tile Mega Mart
"2011 was a year of change for us and we had a lot of first time Managers join our property. With Joe and Select Training's assistance we recognised areas we needed to improve on as a management team. Joe spent a lot of time researching our company and identifying what needed to be achieved in the training. All of our Managers found the training to be very informative and took a lot of positives away from the day." Amy O'Callaghan - HR Manager - Radisson Hotel and Suites - Sydney
"We identified some challenges in our company around the level of sales skills within our team. We worked for over 3 months to try and bring the team up to a more professional level and reached a point where no improvement was realised using our internal training skills and realised external help was required. We had used several other training firms in the past and were hesitant to outsource the sales process, however after speaking to Joe Doyle from Select Training, we had confidence that his personal approach and industry experience would be a great fit for Fort Knox. Joe has worked with our team for the past 4 months and we have already experienced a huge increase in our sales conversion, professionalism and genuine positive feedback from our clients. We will continue to use Joe and Select Training into the future and have no hesitation in recommending him for training, motivation and team building in any industry."
Guy Wilson - General Manager - Fort Knox Self Storage
"Dear Joe, thank you so much for your presentation on Customer Service at our recent conference. It was a fantastic session and I am still getting feedback on how much fun it was. I definately will keep you in mind when I am planning the regional conference next year and I am also hoping to get a couple of your sessions organised for later in the year. Will be in touch later to discuss some options for these courses. Once again thank you Joe for all your support. Regards Terri. Terri Swanbury - Administrative Manager - Colo Vale Public School
"After researching and speaking to a number of training organisations, I knew after a couple of phone calls with Joe Doyle from Select Training that he was going to be able to assist our Company with an immediate Customer Service issue we were having. Joe took the time in our initial discussions to understand the issue's we were having , he asked all the right questions and gave myself a sense of confidence that his approach was what we were looking for. Joe held a half day 1-on- 1 session with one of our employees which resulted in an immediate improvement towards his attitude, not only towards Customer Service and our clients , but we have also seen an improvement in the workplace. It has now been 3 months since his session with Joe and we are that impressed with this employees new outlook and approach towards our clients, we are now working on a schedule to provide the rest of our staff a refresher on how we can improve as an organisation in delivering a high level of Customer Service to our clientele." Shannon Burgess - General Manager - Modcoms Voice Data Mobility
"Joe Doyle is the quite achiever . With no prior knowledge of our industry Joe took the time to research the business and Mystery Shop our competitors. Joe conducts the training in a quite and unassuming manner and gained the respect of all involved. Joe was able to pick up on the strengths and weaknesses of the consultants and work with that. The feedback from our people was very positive and whilst enjoying the training they also took a lot away from it. We intend to use Joe for ongoing training. I would have no problem in recommending Select Training." Denise Butt - HR -Cerrone Jewellers
"Joe walked into our organisation with an extremely hard challenge - completely change the company's 30 year approach to selling. Met with serious staff resistance, Joe demonstrated the amazing ability to breakdown the most apprehensive staff into sales believers after the first session. Joe has the ability to connect with all personalities in such a way that our staff requested Joe return every two months for more sales training. Results of the training have easily justified the expense to our hardest boardroom skeptics. The board now requests that Joe conduct quarterly training sessions." Andrew Eastwood - General Manager - U-Store-It Self Storage - Adelaide
"Select Training has provided our organisation with a range of training packages in recent months and we have been extremely satisfied with the results. Joe was able to tailor the training to the needs of both the organisation and the staff, he kept the sessions light and entertaining and engaged the staff in role plays to make the whole experience both light hearted and informative. We will definitely use Select Training again." Roslyn Morton - Manager - Sutherland Shire Community Transport
"We engaged Select Training to help 123 Australia Pty Ltd and our associated companies to better structure and develop our sales and customer service strategies. Joe Doyle of Select Training was instrumental in putting together and delivering a systematic sales and service approach to our organisation. This not only improved our bottom line results but more importantly our consistency in approach across each of our companies. The use of Select Training's phantom shopper service allowed us to continue to measure the success of these programs. We were very pleased with the service, expert advice and continued support we received and continue to receive from Select Training." David Serg - Managing Director -123 Australia Pty Ltd
"Select Training provides an enjoyable fresh approach to training. Joe Doyle has the ability to show respect for all comments from participants whilst directing the follow up discussion into a productive and positive outcome. Joe has tailored training courses to meet our organisations specific needs. Our staff respect Joe as a trainer, regardless of the subject matter, and look forward to future training days. I have no hesitation in referring Select Training to prospective customers." Lyn Bright - Executive Officer - South West Community Transport